The Contact center represents the CRM technological aspect which extends the functions of the classic contact center to the management of the new communication systems: e-mail, sms, vocal Web interaction (Voice over IP) and textual Web interaction (chat).

Actually, an increasing number of companies choose to develop post-sales services to satisfy regular and potential customers and interact with them in a more effective way through CTI (Computer Integration Telephony) solutions.

Luxhora develops Contact Center projects as system integrators thanks to its valuable experience in CTI technologies, particularly Cisco and Genesys.

The Contact center represents the CRM technological aspect which extends the functions of the classic contact center to the management of the new communication systems: e-mail, sms, vocal Web interaction (Voice over IP) and textual Web interaction (chat).

Actually, an increasing number of companies choose to develop post-sales services to satisfy regular and potential customers and interact with them in a more effective way through CTI (Computer Integration Telephony) solutions.

Luxhora develops Contact Center projects as system integrators thanks to its valuable experience in CTI technologies, particularly Cisco and Genesys.